Terms & Conditions

Our Guarantee

Cakeology will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract. We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.

Allergy Disclaimer

Please be aware that although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.

Refund Policy

Cakeology will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Cakeology provide a refund in excess of the cost of the order. All products are the responsibility of the customer once they leave our possession. Refund requests due to decorating style, color shade, or general decoration design will not be honored. Refunds will only be considered if the product does not meet the flavor, size, or general description detailed above.

Cake flavor and texture are subjective. Refunds requested due to flavor or texture after a cake has been accepted and picked up will be at the sole discretion of Cakeology. Cakeology may consider a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our cakes daily to ensure the highest quality. Quality determination is solely at the discretion of Cakeology. Our cakes are baked from scratch with all-natural ingredients and should be kept at room temperature for no more than an hour prior to serving. Please note that variations in temperature and humidity may impact the flavor, overall design, or texture of the cake. We cannot control changes in texture, color, or shape due to weather conditions.

Design Variations

Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made, Cakeology will communicate this to the customer and seek re-design approval.

Care and Handling

We are not responsible for any damage to the cake after pick-up or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table and an optimal room temperature of 75 degrees or below.

If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of Cakeology.

• In the case of fresh flower usage on the cake, responsibility for flower safety and safe food practices rests with the florist and not with Cakeology. The person placing this order should obtain a notice of plant safety from the florist if in question.
• Cakeology is not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake.

Deposits, Payments, Cancellations

For online orders, all sales are final and refunds will not be issued. Order credits may be given if the order is cancelled with at least 3 days’ notice. Orders cancelled with less than 3 business days' notice will not be refunded or credited.

For custom orders: A deposit of 50% and a signed contract are required for orders over Ksh 30,000. The remaining balance is due ten (10) business days prior to the delivery date. Any changes to this order must be made no later than ten (10) business days prior to delivery. Changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges. For orders less than Ksh 30,000, payment is due 10 business days prior to the order completion date.

All deposits are non-refundable. There will be no credit given for orders cancelled inside of ten (10) business days. For cancellations with more than ten (10) business days' notice, credit may be given for a future order, less the fair market value of items that cannot be re-used. This offer is subject to date availability.

If full payment is not received by the due date, the order may be cancelled.